Shipping policy
Processing and Transit
We carefully prepare each lighting order before it is transferred to the shipping carrier.
Order Processing Time
Orders are generally processed within:
1–3 Business Days
Processing begins after payment has been successfully confirmed and includes order verification, preparation, packaging, and handling.
Shipping Time
After the order has been dispatched, the estimated transportation period is:
3–7 Business Days
Estimated Delivery Time
The combined estimated timeframe from order confirmation to delivery is approximately:
4–10 Business Days
The shipping period starts after the order has been dispatched and does not include processing time.
Tracking Information
Tracking information will be sent to the email address provided at checkout when available.
Please allow some time for the carrier's tracking system to display the first shipment update.
Shipping Delays
Delivery dates are estimates and may be affected by:
- Carrier delays
- Severe weather
- Holidays
- High shipping volumes
- Transportation interruptions
- Incorrect or incomplete addresses
If your shipment experiences an unusual delay, please contact our customer service team.
Shipping Address
Customers should verify their delivery information before completing checkout. We cannot guarantee an address change after an order has entered the shipping process.